Frequently Asked Questions About Propane Delivery
We've found that many of our customers have the same or similar questions about our propane delivery process, so today we're going to take some time to address these concerns!
Q: How Do I Know When It’s Time for a Propane Delivery?
A: Monitor your tank’s gauge! Most propane tanks have a gauge on the top that indicates the level of propane remaining, usually expressed as a percentage. We recommend that you schedule a delivery when the gauge reads between 20% and 30%, which gives you plenty of time for your next delivery to arrive before you run out.
Q: How is Propane Delivery Pricing Determined?
A: Propane prices fluctuate based on several factors, including the cost of crude oil, seasonal demand, and market conditions. Coombs Gas works hard to offer competitive pricing and transparent billing. We also offer pricing plans that can help stabilize your costs over time, such as pre-buy programs or fixed-rate contracts, where you lock in a set price for propane, helping you avoid seasonal spikes.
Q: Do I Need to Be Home for a Propane Delivery?
A: In most cases, you do not need to be home for a propane delivery! Our experienced delivery drivers will safely refill your tank, provided they have access to it. To ensure a smooth delivery, make sure your driveway and the path to your propane tank are clear of debris, snow, or other obstacles. If any special instructions are required for accessing the tank, just let us know in advance.
Q: What Are the Safety Measures for Propane Delivery?
A: At Coombs Gas, safety is our top priority! Our drivers are highly trained and follow strict safety protocols during every delivery. Here are a few key safety points to keep in mind:
Propane Leak Detection: If we suspect any potential propane leaks during delivery, our technicians are equipped to perform checks and ensure everything is safe before proceeding.
Tank Inspections: During delivery, we also inspect your propane tank for visible signs of wear or damage. If any issues are found, we’ll work with you to address them promptly.
Clear Access: For your safety and the safety of our drivers, we ask that you keep the area around your propane tank and driveway clear, particularly during winter months, to ensure safe and efficient delivery.
If you ever smell propane or suspect a leak, leave the area immediately and contact us or your local emergency services.
Q: What Should I Do to Prepare for Winter Propane Deliveries?
A: Winter can be unpredictable, so it's important to be proactive with your propane supply during colder months. Here are a few tips:
Keep Your Tank Accessible: Snow and ice can make it difficult for our drivers to access your tank. Be sure to clear ice and snow (if Mississippi sees any!) from the area around the tank and driveway to ensure safe deliveries.
Plan for Longer Delivery Times: Winter weather can sometimes delay deliveries, so it’s a good idea to schedule your delivery when your tank is between 30% and 40% full to avoid any interruptions.
Use Our App for Propane Monitoring: With our app, you can take the guesswork out of scheduling. We'll make sure you stay well-stocked no matter what the conditions outside look like.
Q: What Should I Do If I Run Out of Propane?
A: If your tank runs dry, contact Coombs Gas immediately. We will prioritize your delivery to get you back up and running. After refilling, we’ll also perform a safety check on your system to ensure everything is working properly.
Remember - with our app that automatically monitors your propane levels, your tank will never run out!
At Coombs Gas, we’re committed to making propane delivery as safe and convenient as possible for our customers! Whether you’re a long-time propane user or new to propane, our team is here to answer your questions and ensure you have a reliable supply all year long. If you have any additional questions or want to learn more about our services, contact us at 1-800-323-9534 or at info@coombsgas.com, or visit our online FAQ page at https://www.coombsgas.com/faqs.
Stay powerful with Coombs Gas!